18003456706(Client Grievance Redressal Toll-free Number)
A+ A-
18003456706(Client Grievance Redressal Toll-free Number)
A+ A-

Grievance Redressal Mechanism

Grievance Redressal Mechanism

Level 1

Helpline: AMPL has a dedicated helpline no: +91-674-2351134 (toll-free: 18003456706) to address the complaints/grievances of a borrower. A designated team is established to record the queries/grievances from the borrowers and make sure those are resolved by the concerned authority on a priority basis. The toll-free helpline number is printed on the passbook of all borrowers. Besides, there is a “Complain Box” is available at each branch offices of Annapurna for the borrowers to drop their queries/suggestions.

Level 2

In case the query is not resolved within 15 days’, borrowers can contact Mr. Suraj Bali Painkra, Grievance Redressal Officer – Annapurna Microfinance Private Limited at the following contact details:

Address: 1215/1401, Khandagiri Bari, Bhubaneswar – 751030
Tel: +91-674-2350253; Mobile: +91-8280336056
Email: 
suraj@ampl.net.in

Level 3

However, if the complaint/dispute is not redressed within a period of one month, the Borrower may appeal to Mr. Pintun SutarDeputy General Manager, Department of Non-Banking Supervision of Reserve Bank of India, on the following address:

Reserve Bank of India, Pandit Jawaharlal Nehru Marg, Post Box No-16. Bhubaneswar-751001. Tel: +91-674-2391934

Assam

Bihar

Chhatishgarh

Jharkhand

Madhya Pradesh

Maharastra

Meghalaya

Odisha

Rajasthan

Tripura